Bonus
Point Bank Frequently Asked QuestionsBack to Bonus Point Bank Guide
Click on a question to see the answer...
Why is there an electronic Bonus Point Bank?
The Bonus Point Bank was created in response to teachers' requests for an
easier way to manage Bonus Points. All the Bonus Points your class orders
earn are deposited in an electronic classroom Bonus Point Bank account. With
this Bonus Point Bank, you have complete access to all your classroom Bonus
Points at all times—without any paperwork!
You may use all the Bonus Points deposited in your class account to select
books, software and bonuses on a phone or fax order.
Because phone orders and online orders of less than $15 (including Bonus
Point orders) are charged a service fee of $3.50, you may wish to place multiple
orders that total $15.00 or more in one session, or you can order by mail
or by fax at no extra charge.
Plus, by special arrangement, you may use all the Bonus Points in your class
Bonus Point Bank account on orders from Scholastic, Carnival, and Trumpet. And
all the Bonus Points earned from these Clubs will be deposited in the Bonus
Point Bank.
| How does the Bonus Point Bank work? |
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When you use electronic Bonus Points, we automatically deduct the
exact amount used. |
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There's no need to keep track of returned paper Bonus Points. |
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Previously earned paper Bonus Point certificates (from Troll, Carnival,
Scholastic or Trumpet) can be deposited or you can keep them and continue
using them with your orders — it's your choice! However, DO
NOT throw away paper Bonus Point certificates. We do not keep track
of undeposited paper Bonus Point certificates. |
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Please note: the Bonus Point Bank cannot accommodate negative balances. |
| How is my Bonus Point Bank account
kept secure? |
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Because your class account is set up with a unique Customer Number,
you will have secure access to your classroom Bonus Point account.
Your Customer Number is printed above your name on the back of your
Book and Software Club catalogs. 
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| How do I keep track of my classroom
Bonus Points? |
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Every time your class orders, you will receive a packing list that
provides a detailed Bonus Point Order Summary. Click
here for a tour of the packing list. |
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You may also check your classroom Bonus Point balance by phone. Simply
call our interactive voice response system 24 hours a day at 1-877-BonusPoint
(1-877-266-8776). To speak to a Customer Service Representative, please
call Monday to Friday 6 a.m. to 11 p.m. CST or Saturday 8 a.m. to 5
p.m. CST. |
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You may use our interactive voice response system to check your classroom Bonus Point balance, verify recent Bonus Point transactions, or request a Bonus Point Bank statement. |
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Please allow 2 weeks for any Bonus Point deposits to register in your class account. Your class Bonus Point Bank account is automatically activated with the first order you place. |
| What should I do with the paper Bonus
Points I have now? |
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| Either deposit your existing paper classroom Bonus Points
into your Bonus Point Bank account or retain them for future use.
To deposit paper Bonus Point certificates: |
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Mail Orders: Simply attach certificates to your class order,
fill in the number of Bonus Points enclosed in the "Bonus Points Enclosed" section
of your Classroom Order Form, and mail in the certificates with your
class order. |
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For Phone or Fax Orders: Paper Bonus Points must be deposited
into your Bonus Point Bank account before you can use them to select
Bonus items on a phone or fax order. Simply mail in Bonus Point certificates
you wish to deposit with your payment and fill in the number of Bonus
Points enclosed on your order form. |
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You may wish to keep photocopies of the certificates you deposit
for your records. |
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Do not throw away your undeposited paper classroom Bonus Point certificates. We do not keep track of undeposited paper Bonus Point certificates. |
| What happens if I find or receive
more paper Bonus Points later? |
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You may deposit them in your account by attaching them to your next
class order. |
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Be sure to write the number of Bonus Points enclosed in the
"Paper Bonus Points Enclosed" section of your Classroom Order Form. |
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If ordering online or by phone or fax, enclose Bonus Point certificates
you wish to deposit with your payment. |
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These paper Bonus Points will be added to your electronic account. |
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Paper Bonus Point certificates may be deposited at any time.
Simply enclose certificates in your payment envelope.
Remember to fill out the Order Payment Stub with your account information. |
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Please note: Bonus Points must be deposited into your account prior to using them on an online, phone or fax order. |
| Can I use Bonus Points in my
Bonus Point Bank account on other School Book Clubs and Software
Club? |
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Yes, by special arrangement, Troll, Carnival, TrollCarnival, Scholastic,
and Trumpet Bonus Points may be used interchangeably. |
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When ordering from any of these clubs, you may now use all the Bonus
Points in your Bonus Point Bank account to select items for your classroom. |
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All the Bonus Points earned from these Clubs are automatically added to your Bonus Point Bank balance. |
| How does my class share Bonus Points
with another class? |
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Simply call 1-877-BonusPoint (1-877-266-8776) with your Customer
Number and the Customer Number of the teacher with whom you would like
to share classroom Bonus Points. |
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Customer Service Representative will adjust both accounts to reflect
the transfer. |
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Please Note: Bonus Points may only be shared with other classrooms in the same school or school district. |
| What happens if I change schools? |
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Simply call us at 1-877-BonusPoint (1-877-266-8776), with your Customer
Number. |
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To get started in your new school, we will give your new classroom
the same number of Bonus Points as were in your previous classroom
account. |
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We can also update your new classroom account information with your
new school name, address, class size, and grade level. |
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Please also tell us the name of your replacement so that we may open
her/his account with the correct number of classroom Bonus Points. |
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Remember, we will not be able to set up your new classroom account with any Bonus Points unless you call us to let us know that you have moved. |
